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Please read these terms and conditions of use carefully before using this site. By using this site, you signify your consent to these terms of use. If you do not agree to these terms of use please do not use the site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of the PGL Travel Pty Ltd website following the posting of changes to these terms (including the PGL Travel Pty Ltd website privacy policy and house rules) will mean you accept those changes.

Restrictions on use of materials

This site is operated by PGL Travel Pty Ltd and its affiliates, (collectively referred to as “PGL Travel Pty Ltd,” “we,” “us,” or “our” herein). No material from any web site owned, operated, licensed, or controlled by PGL Travel Pty Ltd may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of PGL Travel Pty Ltd’s copyright and other proprietary rights. For purposes of these terms, the use of any such material on any other web site or networked computer environment is prohibited. All trademarks, service marks, and trade names are proprietary to PGL Travel Pty Ltd. In the event you download software from the site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “software”) are licensed to you by PGL Travel Pty Ltd. PGL Travel Pty Ltd does not transfer title to the software to you. You own the medium on which the software is recorded, but PGL Travel Pty Ltd retains full and complete title to the software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the software to a human-readable form.

Corporate Identification, Site Content & Trademarks

PGL Travel Pty Ltd is a company registered in Australia ACN 167 191 997. Our registered office is: 1302 Trentham Road, Kyneton, VIC 3444. All trademarks, service marks and trade names of PGL Travel Pty Ltd used herein (including but not limited to: the PGL Travel Pty Ltd name, the PGL Travel Pty Ltd corporate logo, are trademarks or registered trademarks of PGL Travel Pty Ltd. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify PGL Travel Pty Ltd trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this site, without PGL Travel Pty Ltd’ prior written consent. The use of PGL Travel Pty Ltd trademarks on any other web site or network computer environment is not allowed. This protects you, too. When you see the PGL Travel Pty Ltd marks, you can be sure of our quality and performance. PGL Travel Pty Ltd prohibits the use of PGL Travel Pty Ltd trademarks as a link on or to any other web site unless establishment of such a link is approved in advance. Information on this site is provided “as is.” PGL Travel Pty Ltd disclaims warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, to the fullest extent permissible pursuant to applicable law. PGL Travel Pty Ltd does not warrant the functions contained in this site or that its content will be uninterrupted or error-free, that defects will be corrected, or that the site or its server are free of viruses or other harmful components.

Usage Restriction

Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of using this site as a shopping resource or placing an order. Any other use of materials on this site, including reproduction for purposes other than those noted above, such as modification, distribution or republication, without PGL Travel Pty Ltd’ prior written consent, is strictly prohibited.

Limitation of Liability

Because we value you, our customer, we make reasonable efforts to place accurate, current content on this Site. However, PGL Travel Pty Ltd makes no warranties or representations as to its accuracy. We assume no liability or responsibility for any errors or omissions in content. Under no circumstances, including, but not limited to, negligence and gross negligence, shall PGL Travel Pty Ltd be liable for any direct, incidental, special, consequential, indirect, or punitive damages resulting from the use of, or the inability to use, this Site or its content, even if you have been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Governing Law. (Settlement) Any claim relating to, and the use of, this Site and the materials contained herein is governed by UK law.

Links to other sites

Users should be aware that when you are on a PGL Travel Pty Ltd site, you could be directed to other sites that are beyond our control. There are links to other sites from PGL Travel Pty Ltd pages that take you outside our service. For example, if you “click” on a link in a news item, the “click” takes you off the PGL Travel Pty Ltd site. This includes links from partners that may use PGL Travel Pty Ltd’s logos as part of a co-branding agreement. These other sites may send their own cookies to users, collect data or solicit personal information. Always be aware of where you may end up! Please keep in mind that whenever you give out personal information online, for example, via message boards or chat that information can be collected and used by people you don’t know. While PGL Travel Pty Ltd strives to protect its user’s personal information and privacy, we cannot guarantee the security of any information you disclose online and you do so at your own risk. PGL Travel Pty Ltd’s policy does not extend to anything that is inherent in the operation of the internet, and therefore beyond PGL Travel Ltd’s control, and is not to be applied in any manner contrary to applicable law or governmental regulation. We reserve the right at our discretion to make changes to this policy at any time. Please check this page periodically for changes.


PGL Travel Pty Ltd is pleased to hear from its loyal customers & staff and welcomes your comments regarding PGL Travel Pty Ltd products, including PGL Travel Pty Ltd’s online services. We regret that we are unable to return or reply to all submissions. Please send your e-mail to

Complaints Procedure

If you have a complaint or are unhappy with any aspect of the PGL website, please e-mail or write to:

PGL Travel Pty Ltd
1302 Trentham Road
VIC 3444

Any complaint will be acknowledged within 5 working days and a resolution or explanation proposed within 30 working days. All complaints will be dealt with fairly and in the strictest confidence. No information supplied will be used for any other purpose other than to respond to the complaint.

Forums and public communication.

“Forum” means a chat area, bulletin board, or e-mail function offered as part of the PGL Travel Pty Ltd online presence. You shall not upload to, distribute through, or otherwise publish through an PGL Travel Pty Ltd website any content which is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage a criminal offence, violate the rights of any party, or that would otherwise give rise to liability or violate any law.

The forums shall be used only in a non-commercial manner. You shall not, without our express written approval, distribute or otherwise publish any material containing any solicitation of funds, promotion, advertising, or solicitation for goods or services. You specifically acknowledge that soliciting other guests to join or become members of any commercial online service or other organisation is expressly prohibited. You must also follow the house rules whenever you are using any PGL Travel Pty Ltd website.

By uploading materials to any forum or submitting any materials to us, you automatically grant (or warrant that the owner of such materials has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition, you warrant that all so-called “moral rights” in those materials have been waived.


These terms are effective until terminated by either party. You may terminate these terms at any time by destroying all materials obtained from any and all PGL Travel Pty Ltd website(s) and all related documentation and all copies and installations thereof, whether made under the terms of these terms or otherwise. These terms will terminate immediately without notice from PGL Travel Pty Ltd if in PGL Travel Pty Ltd’s sole discretion you fail to comply with any term or provision of these terms. Upon termination, you must destroy all materials obtained from this site and any and all other PGL Travel Pty Ltd site(s) and all copies thereof, whether made under the terms of these terms or otherwise.


The materials in this site are provided “as is” and without warranties of any kind either express or implied. PGL Travel Pty Ltd does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes such materials available is free of viruses or other harmful components. PGL Travel Pty Ltd does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not PGL Travel Pty Ltd) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.


Members of any membership area on any PGL Travel Pty Ltd website are entirely responsible for maintaining the confidentiality of their password and account. Furthermore, members are entirely responsible for any and all activities that occur under their account and agree to indemnify, defend, and hold harmless the providers for any liability or expense arising from such use or misuse. Members agree to immediately notify the providers of any unauthorised use of their account or any other breach of security known to them.


PGL Travel Pty Ltd reserves the right to amend these terms and conditions at any time. Your continued use of this Site is conditioned on the terms and conditions stated at the time of your use. Please visit this page prior to using this Site to determine the current terms and conditions to which you are bound.
Transmission of Information.
Information you transmit through this Site is subject to PGL Travel Pty Ltd’s privacy policy and remains PGL Travel Pty Ltd’s property. Users are prohibited from transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, inflammatory or pornographic material or any other material that could give rise to any civil or criminal liability under the law.

Additional Terms

Additional terms and conditions may apply to the purchase of product and other uses of this Site. By using this Site, you agree to such terms and conditions.


All Site design, graphics, text selections, arrangements, and all software are Copyright © 2014 PGL Travel Pty Ltd.

PGL Travel Pty Ltd is a company registered in Australia ACN: 167 191 997. Our registered office is: 1302 Trentham Road, Kyneton, VIC 3444 .